Policies

Thank you for shopping with Tilly and Max.

All items are handmade by myself Carolyn Baxter, in my studio in Rural NSW.

PRODUCTS

All items are made to order.  All care is given to ensure your items are made in a timely fashion, please allow 21 to 28 days for production plus postage time.

EXCHANGES

No refunds are given unless an item is proven to be faulty, I will happily alter or exchange your item if faulty.  Item must return in original condition within 14 days, Buyer must cover postage for return of item.  No refunds or exchanges given for change of mind.

POSTAGE

I only offer tracked postage through Australia Post. Once package has been marked as sent, I am not responsible for lost items.

PRIVACY

Your privacy is important to us, all information collected is only used for purposes of processing your order